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Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

If you receive the product faulty or damaged, please do take a video and email it to support@teqbyte.com and we will review it. Upon review and confirming it was received faulty or damaged, we will arrange for a refund or a replacement. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@teqbyte.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Kindly note the customer is responsible for the shipping cost of the returned item.

You can always contact us for any return question at support@teqbyte.com.


Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 


Refunds 
We will notify you once we’ve received and inspected your returned item, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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